Customer Success | Bilingual: Turkish & English

  • Account Management
  • Eindhoven, Netherlands

Customer Success | Bilingual: Turkish & English

Job description

Customer Success | Bilingual: Turkish & English

When happy customers is life 



Are you an ambitious, entrepreneurial and driven support specialist? Then we’re looking for you!

About Eventix

Eventix is a rapidly growing ticketing company for events. From global festivals to sports tournaments and from local theatres to pop stages, we cater to any type of event. Eventix is a SAAS company, giving organisations complete freedom to set up their ticketing the way they like. Meanwhile, our system is used in 102 countries and we sell millions of tickets per year. We do all this with 30 colleagues, spread over 4 countries, with whom we enjoy developing and improving the best ticket sales system every day. Will you join us?

Job description

As a Turkish & English speaking Customer Success representative, you will work in our support team and be responsible for making our Turkish customers successful with our software. You will focus on attracting, guiding and training (new) customers. In addition, you will communicate our customers' wishes to our product team.

You will be extremely happy taking "Yardımlarınız için çok teşekkür ederim" as an answer and won’t go home before the last question has been answered.

Your day

In the morning, you start with a stand-up with the team. You discuss the previous working day and discuss your successes, but also the problems you encountered. After answering the first Turkish questions of the day, you prepare for peak sales.

One of your Turkish clients is going online with their ticket sales. They will sell thousands of tickets in a few minutes and you will make sure that everything goes smoothly. After you have successfully completed this, we have lunch together.

After lunch, you have an online meeting with our sales department in Turkey. You will discuss how the communication flow of new customers can be optimised. After which you end the day by answering some more technical questions from customers about the Eventix platform.



Requirements


What you are going to do

  • Managing our Turkish Customer Success department;

  • Providing the best support for (technical) questions;

  • Making customers successful;

  • Improve the onboarding process;

  • Be the bridge between customer, product and development;

  • Regularly consult with Sales and Marketing to make Eventix a well-oiled machine;

  • Sharing your knowledge and expertise about Customer Success in a solicited (and unsolicited) way.



This is you

  • You speak and write English (C1), Turkish (C1);

  • If you also speak Dutch it's a plus;

  • You already live in or around Eindhoven;

  • You can work independently;

  • You feel responsible for your own actions and those of your colleagues;

  • You have good communication skills and combine this with a hospitable and open mindset;

  • You are driven and combine this with an unstoppable eagerness to learn;

  • You are innovative, take initiative and think outside the box. You like speed, without losing sight of details;

  • You feel at home in a fast-growing company where you see the results of your work every day.


This is what you get

  • Good salary (2200-2800), training opportunities and room to grow;

  • 25 holiday days;

  • A beautiful workplace in the smartest area of Eindhoven;

  • Something different to do every day;

  • Fun and friendly team so you always come home with a smile;

  • Fun Friday afternoon drinks;

  • Going to the best festivals;

  • A great job!


Procedure

After a short introduction by phone we would like to invite you for a cup of coffee at the office. During this meeting we can introduce you to Eventix, discuss the content of the role and of course ask you all about yourself. During the application process (max. 2 rounds) we will keep you informed about any decisions we make. For questions about the position, please contact our HR Manager Niki via niki@eventix.nl


Are you our new Turkish speaking Customer Success Officer? Apply via work.eventix.io


(Bart van Overbeeke Photography, TU/e Image Bank)